ALEXBANK, part of the Intesa Sanpaolo Group within the International Banks Division, has been recognized as “Egypt’s Best Retail Bank 2026” by the prestigious Euromoney, one of the world’s most renowned financial publications. The award recognizes the Bank’s outstanding performance and achievements in retail banking during the 2025 financial year.
In 2025, ALEXBANK’s Retail, Wealth Management and Financial Inclusion Division delivered resilient performance across all core business dimensions, reflecting disciplined execution in line with the International Banks Division’s strategy, focusing on the main elements of customer growth and financial inclusion, commercial efficiency, and a marked commitment to improving the customer experience at all levels. The Bank was able to diligently blend accelerated portfolio growth, increasing its retail market share while strategically enhancing its key economic results due to a strong focus on improving productivity, streamlining processes, bundled with meticulous resource management.
Stand out initiatives included the launch of flagship savings and investment products, backed by a renewed commercial planning and pricing strategy; the strategic evolution of the Bank’s Retail and Business Analytics functions; in addition to enhancing and evolving the omnichannel experience , stemming from an optimized branch footprint all the way to the enhancement of the Bank’s contact center offering; an accelerated focus on Payroll and external distribution channels; and a dedicated focus on the Bank’s Wealth Management and Advisory offerings.
The Bank achieved several historic milestones by delivering record results in new-to-bank growth. Portfolio growth also reached record highs across both deposits and lending, with deposits reaching EGP 150.64 billion (+30% year-on-year (YoY)) and loans growing to EGP 37.5 billion (excluding cards) (+16% YoY), with Retail Net Operating Margin growing by 22.7% YoY. Bancassurance issuance and revenue also recorded all-time-high YoY growth rates.
In addition, the Bank’s Cards portfolio showed solid growth of 51% YoY, with total spend increasing by 36%, driven by sustained customer engagement, consumer-focused marketing campaigns, and a strong product mix. Targeted installment campaigns generated a 171% increase in installment sales, leading to an overall 211% YoY growth in installment enrollments, further strengthening card-related revenues. Premium Cards significantly outperformed the market, reinforcing the strength and differentiation of the Bank’s premium value proposition.
This international recognition underscores ALEXBANK’s success in strengthening its position as one of Egypt’s leading retail banks through an innovation-driven business model and customer-centric banking solutions, further aided and enabled to the Bank’s migration to the new International Banks Division target operating model, improving commercial efficiency through a new streamlined central and network organizational structure.
In this context, Mr. Paolo Vivona, CEO & Managing Director of ALEXBANK, stated: “We are honored to receive Egypt’s Best Retail Bank 2026 award from Euromoney. This recognition reflects the dedication of our teams and our commitment to delivering greater value to our customers through continuous service excellence. It also reinforces our ambition to further strengthen our leadership in Egypt’s retail banking market while supporting the Intesa Sanpaolo Group’s vision for sustainable growth.”
He added: “I sincerely thank everyone who contributed to this achievement, and I remain confident that Retail Banking will continue to be a cornerstone of the Bank’s overall performance.”
From her side, Ms. Natascia Noveri, Executive Director- Retail & Wealth Management International Banks Division, Intesa Sanpaolo Group, stated: We are delighted that ALEXBANK has been recognized as Best Retail Bank in Egypt. This award confirms that our growth and innovation strategy with Intesa Sanpaolo’s International Banks is the right one, delivering results by keeping advice and customer needs at the core of everything we do. It is a strong endorsement to our “Bank on the right advice” vision and of the outstanding commitment of our people.”
Also commenting on the achievement , Mr. Ramy Taha , Head of Retail, Wealth Management and Financial Inclusion & Deputy CEO at ALEXBANK, stated: “This award is a recognition of not just ALEXBANK’s commercial and financial results, but also its ability to execute the International Banks Division’s strategy in a highly competitive market, bundling Group best practices with keen local commercial sense while benefiting tremendously from the ISP Group’s support and focus on the Egyptian market. At the core of what we do remains a committed effort to enhancing our customer experience, commercial offering, and bringing true financial advisory to our millions of customers. We are delighted to dedicate this recognition not just to all of our teams and people within the Retail, Wealth Management, and Financial Inclusion Division, but to all of the Bank’s extended functions, from our stellar Marketing, HR, Planning & Control, Operations, Real Estate, and ICT teams, who supported and enabled this level of commercial pace and innovation, positioning us favorably for sustained and accelerated growth in the coming years.”
