United Pharmacies Group, a leading healthcare provider in Saudi Arabia, has been honored with the “Best Customer Service Provider – Pharmaceutical Services ” award by Global Business Outlook, marking a prestigious global recognition of its commitment to excellence, innovation, and top-tier service in the healthcare sector.
A Prestigious Global Recognition
The Global Business Outlook Awards celebrate outstanding achievements across various industries, including healthcare and technology. The evaluation process is based on stringent criteria such as innovation, leadership, service quality, and operational efficiency, making this award a testament to United Pharmacies’ dedication to exceptional customer service.
Fostering Innovation and Customer-Centric Excellence
Commenting on this milestone, Khaled Yassin, CEO of United Pharmacies Group, expressed his pride in the achievement, stating:
“We are extremely honored to receive this prestigious award, which reflects our ongoing efforts to foster a culture of innovation and excellence in customer service. This recognition further strengthens our track record of local and international awards and reaffirms our commitment to delivering the best healthcare solutions to our customers in the fastest possible time.”
He added: “We continuously develop efficient and safe services that align with our customers’ evolving needs while investing in the professional growth of our workforce. This enables us to offer an outstanding customer experience across all our branches.”
Driving Digital Transformation and Strategic Partnerships
Dr. Mohamed Abdelwahab, CFO of United Pharmacies Group, highlighted that this award underscores the company’s commitment to innovation and value-driven services, stating: “We are dedicated to accelerating the digital transformation of the healthcare sector in Saudi Arabia and strengthening our partnerships with health insurance platforms such as ‘Wasfaty’. This allows us to provide faster and more efficient services to our customers.”
Seamless Customer Experience Through Integrated Services
Echoing this sentiment, Dr. Suleiman Mohamed, Head of E-Commerce and Customer Service at United Pharmacies Group, emphasized the company’s unwavering commitment to enhancing customer experience across all channels: “This award is a true testament to our continuous efforts to provide an exceptional experience for our customers, whether in-store or through our digital platforms. We are always striving to enhance our services and expand digital solutions to ensure convenient access to high-quality medications and healthcare products.”
He further noted that United Pharmacies Group is distinguished by its innovative customer-centric services, including: Express delivery ensuring medications and health products reach customers within just 45 minutes, Highly trained pharmacists providing expert medical consultations and personalized interactions, A robust rapid-response system that effectively addresses customer concerns to ensure complete satisfaction, and Strategic partnerships with health insurance providers, offering comprehensive solutions tailored to diverse customer needs.
Through these pioneering initiatives, United Pharmacies Group continues to strengthen its leadership position in the healthcare sector, aligning with Saudi Arabia’s Vision 2030, which aims to enhance healthcare quality and drive innovation in the medical industry.
